GBA Staff Training & Development
Empowering Hospitality Teams Through Excellence
At Gorgitenders Bartending Academy, we believe great service starts with great training. Our GBA Staff Training Program provides hands-on, interactive workshops that develop your team’s professionalism, confidence, and customer engagement skills — creating an immediate impact on both guest satisfaction and revenue.
Our training programs are ideal for restaurants, bars, hotels, event venues, and hospitality teams seeking to strengthen service standards and elevate their brand reputation. Whether your team is new to the industry or experienced behind the bar, GBA’s workshops are designed to
inspire growth, consistency, and excellence
Customer Service Training Overview
Our Customer Service Workshop is a highly interactive, on-site session that equips participants with a toolbox of techniques for managing all types of guest interactions. Your team will learn how to deliver consistent, professional, and friendly service while building stronger connections with guests and representing your company with confidence and care.
Key Takeaways:
- Professional communication and guest engagement
- Handling difficult interactions with empathy and control
- Building brand loyalty through consistent service excellence
- Presenting a polished, knowledgeable company image
Bartending & Mixology Training Overview
Our Bartending and Mixology Training workshop goes beyond the basics — combining efficiency, presentation, and creativity to help bartenders master both the art and business of bartending. This on-site session strengthens speed, accuracy, and cocktail execution while improving guest experience and increasing beverage sales.
Key Takeaways:
- Speed and functionality behind the bar
- Cocktail development, presentation, and consistency
- Upselling techniques and revenue growth strategies
- Professionalism, teamwork, and responsible service practices
Why Choose GBA for Staff Training?
- Industry-recognized, MHEC-accredited instruction
- Customizable programs designed around your team’s schedule and skill level
- On-site delivery for minimal disruption to daily operations
- Focused on measurable results — improved performance, stronger guest satisfaction, and higher sales
Schedule Your Training
Ready to elevate your team’s skills and service standards?
Contact our Staff Training Coordinator to schedule your customized training session or request a complimentary copy of our Staff Training Guide.
STAFF TRAINING ON CUSTOMER SERVICE
This highly interactive training workshop provides a toolbox of skills for effectively handling all types of customer interactions. Participants will learn customer service skills to help improve their performance and present a professional, knowledgeable image that reflects well on your company.
Interested in a staff training course? Contact us to schedule! To receive a free copy of our staff training guide, please fill out the form at the bottom of the page.
5 Day Training/1 Participant
*Training days, hours, and location will be determined by the establishment’s availability.
- Reach out to schedule
- 1 participant
- 4.5 hours daily
- 285
5 Day Training/5 Participants
*Training days, hours, and location will be determined by the establishment’s availability.
- Reach out to schedule
- 5 participants
- 4.5 hours daily
- 1,425
5 Day Training/10 Participants
*Training days, hours, and location will be determined by the establishment’s availability.
- Reach out to schedule
- 10 participants
- 4.5 hours daily
- 2,850
DOWNLOAD OUR STAFF TRAINING GUIDE
Fill out the form below to receive a free copy of our staff training guide.